Zynle Technologies Limited

Innovation and Excellence

+260 955 000 679

support@zynle.com

19003,Off Parliament Road

Olympia, Lusaka

08:00 am – 17:00 pm

Week Days

Privacy Policy

This privacy policy was updated in March 2019

At Zynle we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Zynle operates. This Privacy Statement describes Zynle's general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organisations with which Zynle has or contemplates a business relationship.

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:


  • Access and use of websites or other online services
  • When entering one of our websites, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

  • Responding to your request for information, order, or support
  • Responding to your request for information, order, or support
  • When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered a Zynle id. Registration may also allow you to customise and control your privacy settings.

  • Your use of Zynle Cloud services
  • We collect information about your use of Zynle Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.

  • Your use of Zynle Cloud services
  • We collect information about your use of Zynle Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.

  • Contacting employees of our clients, prospects, partners and suppliers
  • In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship

  • Visitor information
  • We register individuals visiting our sites and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.

  • Marketing
  • Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email or telephone about our products and services, or sign-up for subscriptions. When visiting our websites or using our services we may provide you with personalised information.


    Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you. Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent.

    Sharing of Personal Information

    As an organisation that offers a wide range of products and services, with business processes, management structures and technical systems that cross borders, Zynle has implemented global policies, along with standards and procedures, for consistent protection of personal information. Between Zynle partners, we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Zynle uses suppliers located in various countries to collect, use, analyse, and otherwise process personal information on its behalf. Where appropriate, Zynle may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes. If Zynle decides to sell, buy, merge or otherwise reorganise businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Zynle's practice to require appropriate protection for personal information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Zynle, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.


    Information Security and Accuracy

    We intend to protect your personal information and to maintain its accuracy. Zynle implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.


    Retention Period

    We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business.

    How to contact us

    If you have a question related to this Privacy Statement, please contact us by sending an email to support@zynle.com. Your message will be forwarded to the appropriate member of Zynle's Data Privacy Team.


    Zynle is not the controller in situations such as:

  • Personal information processed in connection with a contractual relationship, or with entering into a contractual relationship with a specific Zynle partner. In this case the controller of personal information is the Zynle’s partner contracting company, which is the legal entity with which you or your employer have, or will have, the contract.
  • Personal information collected on the physical site or location of a Zynle partner. In this case that partner is the controller of the personal information.
  • Your Rights

    You can request to access, update or correct your personal information . You also have the right to object to direct marketing. You may have additional rights pursuant to your local law applicable to the processing

    Right to Lodge a Complaint

    In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:

  • Directly with ZYNLE by using this email: complaints@zynle.com
  • Changes to our Privacy Statements

    From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.